FAQ
Welcome to our comprehensive guide on how to write FAQs for Drapo's website. These Frequently Asked Questions (FAQs) serve as a handy resource to address queries and concerns related to Drapo's services and products.
Frequently asked questions (FAQs)
FAQ #1: What Makes Drapo Unique?
Drapo stands out in the home improvement industry due to its emphasis on customization. Understanding that every home is unique, Drapo offers tailored solutions to suit individual needs and preferences. Additionally, the company promises high-quality products and excellent customer service, making the overall shopping experience pleasant and hassle-free.
FAQ #2: What Products Does Drapo Offer?
Drapo offers a vast range of home improvement products focusing on window decor. From different types of curtains and Roman blinds and various curtain accessories, Drapo provides it all. Additionally, it offers customization options, ensuring that the products perfectly fit your needs.
FAQ #3: Does Drapo Provide Installation Services?
Yes, Drapo provides professional installation services. Our trained experts ensure a smooth and hassle-free installation process for all our products. Currently the service is available in select cities only.
FAQ #4 How Do I Measure My Windows for Blinds or Curtains?
You can find detailed instructions on how to measure your windows correctly for blinds or curtains on our website. We also have ‘Book a Home Visit’ option on our website for select cities to book an appointment with our technical expert to take measurement. If you have any doubts, our customer service team would be happy to assist you.
FAQ #5: What is Drapo's Return Policy?
At Drapo, we value our customer's satisfaction and strive to provide the best quality products. However, we understand that there might be instances where our products do not meet your expectations. As such, we have outlined our Refund and Exchange Policy below:
1. No Returns
Given the customized nature of our products, we do not offer a return policy. Each item is specifically tailored to meet the unique requirements and preferences of our customers, and as such, cannot be returned once delivered.
2. Exchanges
Exchanges will only be permitted under the following conditions:
Wrong Product: If the product delivered is not what you ordered, we will gladly exchange it for the correct one. Please report the issue within 48 hours of delivery.
Defective Product: If the product you received has a manufacturing defect, you may request an exchange. Please report the defect within 48 hours of receiving the product.
3. Alterations
We understand that in some cases, the product may need minor adjustments to fit perfectly. In such cases, we offer an alterations service:
Alteration Request: Customers can raise an alteration request through our customer service within 48 hours of receiving the product.
Pick-up and Dispatch: Once an alteration request is received and approved, the product will be picked up by our shipping partner, altered according to your requirements, and dispatched back to you.
Please note that the product must be unused, unwashed, and in the same condition as received, including all original tags and packaging, for an exchange or alteration request to be accepted.
FAQ #6: How to Contact Drapo's Customer Service?
Drapo's dedicated customer service team can be reached at +91-9953800061 via Whatsapp chat or via email at support@drapo.in. Our team is always ready to assist with any queries or concerns.
FAQ #7: Can I Order Custom Sizes for Blinds or Curtains?
Yes, at Drapo we understand that each home has unique window sizes and we offer customized sizes for all our blinds and curtains. You can provide us your window measurements and we will create a perfectly fitted product for you.
FAQ #8: What Are the Payment Options Available at Drapo?
Drapo provides several payment options for customer convenience. You can pay using credit/debit cards, net banking, and a range of mobile wallets.
FAQ #9: Can I Track My Order?
Absolutely, once your order has been dispatched, we will send you an email with the tracking details, allowing you to monitor your order's progress.
FAQ #10: What Is the Delivery Time for My Order?
The delivery time varies depending on the product and the customization required. However, time for delivery of standard orders is 5-7 business days.
FAQ #11: How Do I Care for My Drapo Products?
Each product comes with a care label providing detailed instructions on how to maintain and clean your Drapo products to ensure they remain beautiful and durable.
FAQ #12: What If I Want to Cancel My Order?
Please contact our customer service as soon as possible if you wish to cancel your order. Please note that orders once processed might not be eligible for cancellation.
FAQ #13: Does Drapo Offer International Shipping?
Currently, Drapo primarily serves the Indian market and does not offer international shipping. However, we are continually expanding our services.
FAQ #14: Does Drapo Offer Discounts?
While we strive to offer the best value to our customers, we do have occasional promotions and sales. Please subscribe to our newsletter to stay updated about any upcoming offers.
FAQ #15: What If My Product Arrives Damaged?
At Drapo, we ensure that our products are packaged carefully to prevent any damage during transit. However, if your product arrives damaged, please contact our customer service team within 48 hours or refer to our Refund and Exchange policy.
FAQ #16: What If I Need More Than One Piece of the Same Product?
You can order multiple pieces of the same product directly from our website. If you need help or have any special requests, feel free to reach out to our customer service team.
FAQ #17: How Does Drapo Ensure Quality?
Quality is at the core of Drapo's offerings. All products undergo rigorous quality checks to ensure they meet the highest standards. From the choice of fabric to the manufacturing process, every detail is scrutinized to deliver a product that stands the test of time.